Privacy Policy

Information we collect

We collect information you provide directly, such as your name, email address, business details, and support messages. We also collect account usage data like feature adoption, chat volumes, and order activity to improve product performance.

When you connect third-party services (for example, Facebook Pages or courier providers), we receive limited data required to synchronize conversations, order updates, and delivery statuses.

How we use information

• Provide, maintain, and improve the InboxPlease platform and customer support.
• Personalize workflows, analytics, and recommendations for your team.
• Communicate updates, invoices, and product announcements.
• Detect abuse, security incidents, and prevent fraudulent use.

Data sharing

We do not sell your data. We share information only with trusted service providers who help us operate the platform (such as hosting, analytics, and messaging services) or when required by law. These partners are obligated to protect your information.

Data retention

We keep data as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data by contacting support.

Your choices

You can update your account information from the dashboard. If you need help with access, exports, or data deletion requests, email [email protected].

Changes to this policy

We may update this policy to reflect product or legal changes. We will notify you through the dashboard or email when material updates occur.